Terms & Conditions

Last updated: 7/2/26

Welcome to Aura & Clay. By accessing or using our website, you agree to be bound by the following Terms & Conditions.

Products & Handmade Nature

All products are handmade in small batches. Minor variations in colour, texture, shape, and finish are natural and part of the handmade process.

Pricing & Payment

All prices are listed in INR and are inclusive of applicable taxes unless stated otherwise
Prices may change without prior notice
Payments are processed securely via third-party payment gateways

Orders & Shipping

We ship PAN India
Delivery timelines may vary depending on location
Aura & Clay is not responsible for delays caused by courier partners or unforeseen circumstances

Returns & Refunds

Due to the handmade nature of our products:

Returns are accepted only for damaged or defective items
Any issues must be reported within 48 hours of delivery with clear images
Refunds, if approved, will be processed to the original payment method

Cancellations

Orders once placed cannot be cancelled or modified.

Allergies & Sensitivities

Our products may contain fragrance oils and natural ingredients. Customers are advised to perform a patch test before use. Aura & Clay is not responsible for allergic reactions or sensitivities.

Intellectual Property

All content on this website, including images, text, logos, and designs, is the property of Aura & Clay and may not be copied or used without permission.